Publish-pandemic, an increasing number of persons are switching to pre-owned luxurious automobiles: Sumit Garg

What’s your earliest reminiscence round luxurious automobiles? How did the concept of getting into the used luxurious automotive trade materialize?

Since I can keep in mind, I’ve at all times been obsessed with automobiles. Throughout my faculty days, I used to purchase a number of automotive magazines each month to find out about automobiles – their specs, variants, options, and so on. This helped me lots in understanding the trade.

Every time I used to see a automotive on the street, I’d immediately know its specs, options and even the ex-showroom value of that specific mannequin. So, after ending faculty, after I determined to begin my very own enterprise, it was a no brainer that it needed to be associated to automobiles. That was after I determined to launch a portal referred to as, which handled shopping for and promoting of automobiles.

After beginning in 2012, what necessitated the shift to the offline mannequin?

Through the interval, I realised my inclination for luxurious automobiles and pre-owned luxurious automobiles. Even our portal featured solely pre-owned luxurious automobiles. However ultimately, I realised that individuals weren’t very comfy shopping for pre-owned luxurious automobiles on-line at the moment. Since buying a luxurious automotive has at all times been a matter of massive funding, individuals needed to examine the automobiles offline, and that’s after I determined to open our first showroom in Delhi in 2014 and named it Luxurious Experience.

Give us an concept in regards to the measurement and scale of operations at Luxurious Experience at current. What’s your USP? What’s the quantum of franchise operations?

Proper now, Luxurious Experience has its presence in seven cities throughout North India, specifically, Delhi, Gurugram, Karnal, Chandigarh, Jaipur, Dehradun and Ludhiana. The showrooms are a mixture of company-owned and franchise operations. Speaking in regards to the USP, we’re a one-stop resolution for our prospects. We provide all of the amenities or options a buyer may want within the type of 15 days a refund assure, simple finance and insurance coverage, guarantee, service centre, and so on.

Take us by way of your choices – the vary of automobiles that you just promote and the client profile. That are the most well-liked used luxurious automobiles?

Luxurious Experience focuses on premium manufacturers like Audi, BMW, Mercedes-Benz, Porsche, Volvo, Jaguar, Lexus, Mini Cooper, Volkswagen, Land Rover, Bentley and different unique automobiles within the value vary of Rs 12 lakh to Rs 2 crore. Our candy spot is round Rs 40 lakh.

Our most buyer traction comes from metro cities, which see giant transactions when it comes to promoting and shopping for pre-owned luxurious automobiles. Over time, the market can be making inroads into Tier II and Tier III cities like Jaipur, Chandigarh and Dehradun, to call a number of. The lots in these cities are exhibiting a choice for high-end premium automobiles with unmatched efficiency that comes inside their price range.

Speaking about the most well-liked pre-owned automobiles, Mercedes Benz CLA and C Class, the Jaguar XE and the BMW X1 have been fairly standard and we get plenty of queries for these from our present and aspiring prospects.

Total, what are the challenges earlier than you at Luxurious Experience and the used luxurious automotive trade as an entire? How organised is the sector?

The most important problem that the trade faces at this time is the belief problem amongst first-time consumers. As lots of people have had unhealthy experiences whereas shopping for pre-owned automobiles from the unorganized sector; they really feel it is going to be the identical case within the organized trade as properly.

Nevertheless, issues are altering slowly because of the transparency that organized gamers are providing with regard to situation of the automobiles, transactions and after-sale service. Lack of a considerable variety of organized gamers available in the market is hampering development of the pre-owned luxurious automotive section, as individuals often discover it uncomfortable shopping for pre-owned luxurious automobiles from unorganized gamers. This is because of a number of causes, comparable to lack of belief or vehicle-servicing hassles they concern dealing with sooner or later.

What has been the fallout of the pandemic on the enterprise?

Pandemic time has been difficult for us when it comes to enterprise. Nevertheless, put up the pandemic, issues turned barely in our favour. We witnessed an enormous surge in demand for pre-owned luxurious automobiles as OEMs have been unable to fabricate sufficient automobiles and corporations’ crops have been shut throughout the pandemic.

Compounding the already present drawback, the semi-conductor scarcity gave technique to new obstacles within the type of lengthy ready intervals that pressured prospects to search for options. Subsequently, individuals began shifting their focus in the direction of shopping for pre-owned luxurious automobiles which led to development in our enterprise.

How have you ever seen the used luxurious automotive section evolve as an trade over the previous couple of years? What are the developments that you just see at this time?

The pre-owned automotive market has been rising through the years. As an illustration, throughout pre-COVID instances, the ratio of the sale of latest and pre-owned automobiles was 1:1.2, however after the pandemic, it presently stands at 1:1.72. The identical development has been noticed within the pre-owned luxurious automotive section – an increasing number of persons are switching to pre-owned luxurious automobiles.

The longer term seems to be very promising for the pre-owned luxurious automotive section the place the market is predicted to develop. If we take a look at the present development, homeowners of premium sedans like Toyota Corolla or the Honda Civic are upgrading to pre-owned luxurious automobiles. Even individuals proudly owning SUVs inside the value vary of Rs 15-20 lakh are becoming a member of this development of shifting to a extra premium pre-owned luxurious automotive.

What subsequent for Luxurious Experience? How do you intend to develop and increase the enterprise, contemplating that your operations are centered round North India solely proper now?

We need to open a number of new showrooms in southern and central elements of India. We’re engaged on a number of issues; as quickly as they’re finalized, we are going to give you our showrooms in additional cities. We aspire so as to add 50 extra showrooms within the subsequent 4-5 years. Our intention is to make Luxurious Experience the most important share-holder within the pre-owned luxurious automotive market.


“From my expertise through the years, I’ve learnt that dangers are inevitable in life. If you wish to achieve success, you can’t keep away from dangers. However by dealing with them, you may come again stronger, which can change your life in a optimistic approach. As Swami Vivekananda mentioned, ‘Take dangers: if you happen to win, you’ll be glad; if you happen to lose, you’ll be smart.’ That is the mantra for excelling in life,” says Sumit Garg.

(To obtain our E-paper on whatsapp day by day, please click on right here. To obtain it on Telegram, please click on right here. We allow sharing of the paper’s PDF on WhatsApp and different social media platforms.)

Leave a Comment