Mercedes-Benz Korea apologizes for allegedly promoting a submerged automotive

A captured photo of the corroded parts posted by the customer on an online community of local Mercedes car owners. (Captured from an online community)

A captured photograph of the corroded components posted by the shopper on a web-based group of native Mercedes automotive house owners. (Captured from a web-based group)

Mercedes-Benz Korea issued an apology on Friday to an area buyer who had accused the automaker of promoting submerged vehicles. The corporate promised to trade the car in query.

The luxurious automotive model got here beneath hearth on July 24 when the shopper posted on-line that the individual purchased a submerged automotive from Mercedes-Benz and that the automaker refused to compensate.

The unidentified buyer stated within the submit: “Two weeks in the past I purchased a Mercedes-Benz GLS for 150 million gained ($115,694) and visited the customer support heart the subsequent day as a result of in-vehicle audio system didn’t work. When engineers took aside the trunk, many various components have been corroded.”

The shopper continued: “The service heart workers stated the management field seemed corroded from submersion and there was no present flowing in any of the wires. They stated even they thought it was critical and beneficial me to get an trade.”

Nonetheless, the shopper stated a Mercedes-Benz govt in command of buyer compensation requested 15 million gained to trade the automotive. In a telephone name with the shopper, the manager acknowledged that the issue occurred throughout manufacture, however insisted the shopper needed to pay a complete of 15 million gained — 9 million gained in registration tax and 6 million gained in depreciation prices — for the trade course of to start, the shopper added.

When the shopper complained, the manager stated, “It is just affordable that the shopper bears (these) prices. 15 million gained shouldn’t be even that a lot cash,” in response to the shopper’s submit.

Because the report on the brand-new however submerged Mercedes went viral, the German carmaker’s Seoul department stated in an announcement that “the corporate relayed our deepest apologies to the shopper, and got here to an settlement.”

“We’re looking for the precise trigger to forestall one thing like this from taking place once more, and can work to maximise buyer satisfaction.”

In the meantime, different clients have additionally been complaining on-line that some Mercedes E-class autos’ sunroofs leak when it rains.

By Lee Seung-ku(seungku99@heraldcorp.com)

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